While working in the pharmacy, I often was called into the office to receive reports about my customer service skills. Customers would call into a 800 number or write into the company to share stories about their customer shopping experience. Luckily, I never had issues!
A few of us girls often tried to guess or pick out customers we thought might be apart of companies such as Best Mark. I often considered becoming a mystery shopper, but wondered how many employees take to heart what the customer has to say. If companies made such reports a bigger deal than they do (as Rite Aid did), I believe they would see a vast improvement with consumer relations.
After working retail for 8 years, I have come to appreciate what these shoppers say. I do not like going into a store where you have to beg for someone to help you or to have them treat you like you’re an inconvenience. If a company wants to stay afloat, it is my opinion that companies should hire mystery shoppers to get to the bottom of whatever problems they may/may not have.
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