Mama Knows Best

Ethan woke up on the wrong side of the bed this morning and thus, my day was a nightmare. His bottom end was planted in the “time out” chair an awful lot today, so here is to hoping it sticks in his mind and he wakes up happier in the morning.

While fighting to get him down for bed this evening, I received a text message from Centennial Wireless telling me that my cellphone bill was past due. I pulled out my checkbook, dashed up the stairs to the computer room to double check that the bill had been paid. I waited nearly 35 minutes to speak to a customer service representative, which I found to be a bit ridiculous. After getting an actual human on the line, I explained that my bill was paid online July 3rd and cleared from my checking account on July 6th. In order for her to turn my service back “on,” I had to shell out yet another $163.67 for them to do so. And here’s the kicker: I gave the lady a confirmation number for the transaction!

So to add to my already hectic schedule for the week, I now have to go into the bank, have them type up a letter to Centennial Wireless on paper with their letter head, take said letter to the local store and have them clear up this mess. The mess that could take anywhere from 1-3 weeks for them to reimburse my bank account.

Needless to say- when my contract expires in October, I will be canceling my account and switching to Alltel or AT&T. It is a shame too because despite being overly expensive and having incompetent representatives, I had awesome service with Centennial.

But as much as I would love to sit here and complain incessantly about Centennial, I must get myself off to bed. Tomorrow will be another day full of deep cleaning. There are only 2 weeks left until my Aunt comes into town (from Arizona) and our city wide yard sales, which I will be taking part in (again).